Contact

• 48 hours notice to either cancel or reschedule an appointment. You will be eligible for a full refund.
• 50% service will be charged if less than 48 hours notice is given.
• 100% service charge will be charged for a no show.

• More than 10 minutes of lateness will result in a cut down service or a reschedule with a 100% charge of original service
• Patch test required 48 hrs before if you are:
  A) A new client
  B) You visited 6 months ago
  C) You are pregnant
• In the event that incorrect information is provided, Ruby may not be held responsible for loss of correspondence.
• If you need to update your contact details, please whatsapp at 7535 597265

1) Purchase and Redemption:

• Gift cards are available for purchase both online and at our salon.
• They can be redeemed for any of our services or salon products.
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2. Validity:

• Gift cards are valid for 8 months from the date of purchase.
• Please note that expired gift cards cannot be extended or reactivated.
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3) Non-Refundable:

• Gift card purchases are non-refundable.

4) Lost or Stolen Cards:

• Treat your gift card like cash. Lost or stolen cards cannot be replaced or refunded.

5) Transferability:

• Gift cards are transferable, and the recipient can gift or transfer them to another individual.

6) Combining Gift Cards:

• Multiple gift cards can be used for a single transaction.

7) Service Prices:

• Gift cards are valued at the amount paid and may not necessarily reflect current service prices.

8) Booking and Appointments:

• Appointments paid for with gift cards are subject to our standard booking and cancellation policies.

9) Balance Inquiry:

• To inquire about the remaining balance on a gift card, please contact our salon directly.

10) Refunds for Services Purchased with Gift Cards:

• Refunds for services purchased with a gift card will be issued as a credit back to the gift card.